Summary: Game Help Squad collects information you provide when creating an account or using our platform. We use it to operate the service, match developers with companies, and improve your experience. We do not sell your personal data. You have rights to access, correct, and delete your data at any time.
01 Who We Are
Game Help Squad ("we", "us", "our") is a talent marketplace platform dedicated to the video game industry, connecting game development companies with skilled developers, artists, designers, writers, and audio engineers.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.
For the purposes of UK GDPR and EU GDPR, Game Help Squad is the Data Controller.
02 Information We Collect
Information you provide directly:
- Account registration data: name, email address, phone number, and password
- Profile information: role (Developer or Company), skills, portfolio links, work history, specialities
- Company information: company name, company description, industry, team size
- Payment information: billing address and payment method details (processed securely via our payment provider — we do not store card numbers)
- Communications: messages sent via our platform, support requests, and feedback
Information collected automatically:
- Log data: IP address, browser type, operating system, pages visited, time spent
- Device information: device type, screen resolution, unique device identifiers
- Usage data: features used, searches performed, profiles viewed, applications submitted
- Cookies and similar tracking technologies (see Section 6)
Information from third parties:
- Social login providers (Google, Discord) — name and email address if you choose to sign in this way
- Payment processors — confirmation of payment status
03 How We Use Your Information
We use the information we collect to:
- Create and manage your account and provide platform services
- Match developers with relevant job and gig postings from companies
- Process payments, subscriptions, and escrow transactions securely
- Send transactional emails (account verification, password resets, booking confirmations)
- Send platform notifications and, where you have opted in, marketing communications
- Improve our AI matching algorithm and platform features
- Monitor and prevent fraud, abuse, and violations of our Terms & Conditions
- Comply with legal obligations and enforce our agreements
- Provide customer support and respond to your enquiries
04 Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- Contract performance: Processing necessary to deliver the platform services you've signed up for
- Legitimate interests: Improving the platform, preventing fraud, and ensuring platform security
- Legal obligation: Compliance with applicable laws, regulations, and court orders
- Consent: Marketing communications and non-essential cookies (you may withdraw consent at any time)
05 Sharing Your Information
We do not sell your personal data. We may share your information with:
- Other platform users: Your public profile (name, skills, portfolio, ratings) is visible to companies and, for companies, to developers — this is core to the service
- Service providers: Third-party vendors who assist with hosting, payment processing, email delivery, and analytics — bound by data processing agreements
- Professional advisors: Lawyers, accountants, and auditors under strict confidentiality
- Law enforcement: Where required by law, regulation, or valid legal process
- Business transfers: In the event of a merger, acquisition, or sale of assets — you will be notified before your data is transferred
We require all third parties to respect the security of your personal data and treat it in accordance with applicable law.
06 Cookies & Tracking
We use cookies and similar technologies to operate and improve the platform. Types of cookies we use:
- Essential cookies: Required for the platform to function — session management, security tokens, authentication
- Functional cookies: Remember your preferences such as language, theme, and login state
- Analytics cookies: Understand how users interact with the platform (e.g., Google Analytics) — require your consent
- Marketing cookies: Deliver relevant advertisements — require your consent
You can control non-essential cookies via our cookie banner or by adjusting your browser settings. Disabling essential cookies may affect platform functionality.
07 Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy:
- Active accounts: Data retained for the lifetime of your account plus 90 days following deletion
- Transaction records: Financial data retained for 7 years to comply with UK tax and accounting law
- Support communications: Retained for 3 years after resolution
- Deleted accounts: Anonymised aggregated data may be retained indefinitely for platform analytics
You may request deletion of your account and personal data at any time via your account settings or by contacting us directly.
08 Your Rights
Under UK GDPR you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data ("right to be forgotten")
- Right to restriction: Request that we limit processing of your data in certain circumstances
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests or direct marketing
- Rights related to automated decision-making: Not be subject to solely automated decisions that significantly affect you
To exercise any of these rights, please use our Contact Us page. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
09 Data Security
We implement industry-standard technical and organisational measures to protect your personal data, including:
- TLS/SSL encryption for all data transmitted to and from our platform
- AES-256 encryption for sensitive data at rest
- Multi-factor authentication options for all accounts
- Regular security audits and penetration testing
- Strict access controls — staff access personal data only when necessary
- Payment data handled exclusively via PCI DSS-compliant processors
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities within 72 hours as required by law.
10 International Transfers
Your information may be transferred to and processed in countries outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK International Data Transfer Agreements (IDTAs)
- EU Standard Contractual Clauses (SCCs)
- Transfers to countries with UK adequacy decisions
You may request details of the safeguards in place for any specific transfer by contacting us.
11 Children's Privacy
Game Help Squad is a professional platform intended for users aged 16 and over. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us via our Contact Us page.
12 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on this page with a revised "Last updated" date
- Sending an email notification to registered users for significant changes
- Displaying a prominent notice on the platform for 30 days after a significant update
Your continued use of the platform after any changes constitutes acceptance of the revised policy.
13 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team: